T&Cs - Aerone

T&Cs

Updated: January 2021

1- Introduction
These Terms and Conditions govern the use of this website and the contract between you and us. These conditions establish the rights and obligations of any user and of Aerone in relation to the goods / services that we offer through this website. Before you click on the "Authorize payment" box at the end of the ordering process, please read these Terms and Conditions carefully. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions. If you do not agree with all of these Terms and Conditions and Privacy Statement, do not place orders. These General Conditions may be subject to modification; therefore, you are requested to read them carefully before placing orders.

2- Use of the site
These General Conditions are the only conditions applicable to the use of this site and replace all other conditions, except with the express prior written consent of the Seller. These Terms and Conditions are important both to you and to us, having been drawn up to form a legal contract between us protecting your rights as a consumer and our rights as a trader. You agree, by placing an order, to be bound without reservation by these General Conditions, after having read them. You agree: - To use the website only for legitimate requests or orders. - Not to place speculative, false or fraudulent orders. If we have reason to believe that such an order has been placed, we reserve the right to cancel it and inform the competent authorities. - To undertake to provide an e-mail address, postal address and / or any other information allowing us to contact you, in an exact and precise manner, and to acknowledge that we can use this information to contact you if this proves necessary. - If you do not give us all the information we need, we will be unable to process your order.

3- Order refusal
We reserve the right to withdraw, at any time, any product from this website, and/or to replace or modify any content or information appearing on this website. Although we endeavor to always try to fulfill orders you submit to us, there may be exceptional circumstances where we are forced to refuse to process or accept an order after we have received it or notified you sent an Order Confirmation, and we reserve this right at any time and in our sole discretion. We will not be liable to you or to any third party for our decision to remove a product from our site, for our decision to replace or modify any document or content appearing on this site or for our refusal to process or accept an order after we have received it or sent you an Order Confirmation.

4- Presentation and description of the products
The characteristics of the products offered for sale are presented in the "product sheets". The prices of the products are indicated in Euros (€) all taxes included, excluding shipping costs. The amount of VAT paid by the customer as well as the amount of shipping costs corresponding to the delivery method chosen are displayed on the screen in the summary page of the customer's selection. In the event that one of the product sheets is incomplete, it is up to any interested party to send an email requesting additional information on a product to customer service. The customer who places an order without having exercised this option therefore declares to be in possession of all the information necessary to finalize his order. Product information is provided subject to typographical error. The seller reserves the right to modify its prices at any time, without notice and without any possible compensation. All the texts and images presented on the seller's online sales site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.

5- Order procedure
After having accessed a first summary of the preselected items on the shelves and added to the basket, the customer is invited to confirm his selection before accessing the payment page on which he enters all the information necessary for the payment of the price requested by the seller. Orders are confirmed by e-mail: the seller sends an e-mail to the address entered by the customer when ordering (or registering on the site) to summarize the exact terms of the contract entered into. The information relating to the delivery of the products is entered by the customer. In the event of a material input error by the customer, the latter has a maximum of 24 hours to notify the desired delivery address to customer service. After this period, the seller cannot guarantee that the modification will be taken into account. The data recorded by the seller constitutes proof of the nature, date and content of the contract. This contract is archived by the seller on its computer servers and the customer can access this information by contacting by mail the archiving service for online sales contracts – Aerone Company

6- Delivery of products
The seller agrees to deliver the packages containing the products ordered to the carrier chosen by the customer when ordering. Delivery is made, except in cases of force majeure beyond the control of the seller, within a usual average time of 2 to 4 days for France and Europe and 4-6 days for the rest of the world from the confirmation of order and full payment. The products remain the property of the seller until full payment of the price and/or receipt of the amount paid. However, from the receipt of the order by the customer, the risks of the delivered goods are transferred to the customer.

7- Payment
Once the basket has been validated and the delivery method chosen, Aerone offers the Customer a 100% secure payment method by credit card: Paypal. With Paypal, the Customer can pay in two different ways: 1. He already has a Paypal account: Nothing could be simpler, the Customer connects to his paypal account and follows the instructions to make the transaction. 2. He does not have a Paypal account: The Customer can pay with his credit card. Our Paypal service gives the possibility of paying via various payment cards: - Carte Bleue - Mastercard - Visa With Paypal, the Customer's bank card number is in no way transmitted to the Aerone company and each purchase is confirmed by a receipt. .

8- Legal withdrawal period
In accordance with the provisions of the Consumer Code: Article L120-20: "the consumer (here the customer) has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of the cost of return”.

9- Returns
  • 1. The seller accepts returns from customers within fourteen clear days on the condition that the products have never been used or damaged and that they still include their original packaging as well as their labels and/or accessories. supplied with the product.
  • 2. It is advisable to use the original package for making returns as the envelopes available do not offer the optimum protection for the returned items. Thus, a return could be refused even though the items have been returned in good condition if they arrive damaged on our returns platform. Likewise, it is advisable to return the products by registered mail.
  • 3. The seller reserves the right to refuse a return for any reason that does not comply with the conditions laid down in paragraphs 1 and 2. Thus, the non-compliant checked package will be sent back to the customer at his expense.
  • 4. In the event of a compliant return, the seller offers the customer: A full refund of the products ordered. Neither return costs nor delivery costs will be refunded.
  • 5. Returns must include inside the package a copy of the invoice and an explanatory note written by the customer indicating which option he has chosen.
  • 6. Returns are not accepted for products on sale, products having been purchased on the occasion of an exceptional offer from the seller. These products cannot be exchanged, credited or refunded.
  • 7. Aerone will not be held liable in the event of negligence on the part of the customer in the procedures communicated to it.
10- After-sales service and warranty
The relationship between the seller and the customers is governed by this contract. To exercise his withdrawal period, the customer must send (at his choice) an email or a registered letter with acknowledgment of receipt specifying unequivocally the will of the customer to exercise his right of withdrawal. The letter or e-mail must be sent within seven clear days provided for by law, postmark and/or electronic date by our server being taken as proof. The customer service is open from Monday to Friday, from 10am to 6pm, you can contact the after-sales service. You can also contact the after-sales service by email at the following address: (contact@aerone.co).
- In the event of a problem encountered with the product, whatever it may be, the procedure is to contact the after-sales service.
The guarantee will be automatically lost if the customer carries out any interior handling of the product himself.
- Throughout the duration of the product warranty, in the event of after-sales service/repair covered by the warranty, the sending of the device is the responsibility of the customer, and the return is the responsibility of AERONE.

11- Limitation of the seller's liability
  • 1 The seller declines all responsibility concerning the follow-up of a package that he has sent. It is the responsibility of the customer wishing to track his package to ask the seller for the package number by email to customer service.
  • 2. The products are offered for sale "subject to availability" and the seller cannot be held responsible in the event of stock depletion and cannot under any circumstances be required to pay damages in this respect, or any other financial compensation.
  • 2.1. In case of unavailability, the customer will be informed of the situation by email, telephone or mail. If the product is definitely unavailable, the customer can choose another product of equivalent value or request a refund of the amount already paid by him.
  • 3. The seller cannot be held liable in the event of a typographical error on his part as to the price or description of the products or on the part of the customer in the information he has entered.
  • 3.1. Similarly, the seller cannot be held liable in the event of a typographical error on the part of the customer when entering his address or his e-mail address which would prevent the seller from successfully carrying out the services to which he has committed.
  • 3.1.1 By way of non-exhaustive example, a parcel returned to the sender with the mention by the carrier of an error on the part of the customer which makes delivery impossible will not be reshipped to the customer without full payment of new shipping cost.
  • 4. The sale is subject to the condition of acceptance by the seller of the terms of the sale, this acceptance is manifested either by the preparation and dispatch of the order or by the debit of the credit card used by the customer when of his order on the online sales site.
  • 4.1. A refusal of order is manifested by a rejection of payment by the seller.
  • 4.1.1 This refusal can be exercised, for example, for an order which includes articles whose description or price are erroneous or for previous disputes encountered with the customer.
12- Data confidentiality
The personal data provided by the customer is not disseminated to third parties; they are, unless expressly opposed by the customer, integrated into the customer file of the Aerone brand. Bank details are not accessible by aerone.co. In accordance with law 78-17 of January 6, 1978, the customer has at any time a right of access and rectification. To exercise this right, simply contact the brand's Customer Relations Department by email at contact@aerone.co.
13- Conciliation of the parties in the event of a dispute of any kind
In the event that a dispute arises between the seller and the customer, the latter undertakes to initiate a conciliation procedure directly with the seller in order to settle the dispute without the intervention of a third natural or legal person. This procedure replaces any other form of existing resolution for a period accepted by the customer of 30 working days.

The company Venice Design registered at the RCS of Bobigny under the number: 838.367.381
Address : Aerone, 662 Boulevard de Normandie, 76360 Barentin
Email: contact@aerone.co